Terms of Service

1. Acceptance of Terms

By accessing or using the website at markcijo.ai (“the Website”) or engaging our services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not use the Website or our services.

These Terms constitute a legally binding agreement between you and Mark Cijo, operating as markcijo.ai (“we,” “us,” or “our”), based in Dubai, United Arab Emirates.

2. Description of Services

We provide AI agent consulting and development services, including but not limited to:

• Design, development, and deployment of custom AI agent systems and multi-agent workforces.
• AI operations consulting, workflow audits, and automation strategy.
• Ongoing support, optimization, and maintenance of deployed agent systems.
• Educational content, courses, and related materials on AI agent development.

The specific scope, deliverables, and timeline for any project will be agreed upon in writing prior to commencement of work.

3. No Guarantee of Results

While we strive to deliver high-quality AI agent systems, we make no guarantees regarding specific outcomes, earnings, performance metrics, or business results. Any figures, case studies, testimonials, or performance data referenced on this Website or in our materials are illustrative only and do not constitute a promise or guarantee that you will achieve similar results.

Results depend on numerous factors including but not limited to the nature of your business, market conditions, implementation quality, and how you use the systems we build. Past performance is not indicative of future results.

4. Payment Terms

All services are priced on a custom-quote basis unless otherwise listed on the Website. The following terms apply:

• Payment is required before work begins unless otherwise agreed upon in writing.
• Pricing for listed packages on the Website is subject to change without prior notice.
• All payments are in USD unless otherwise specified in the project agreement.
• Refunds are handled on a case-by-case basis and are not guaranteed. If work has been commenced, any refund will reflect the work already completed.

5. Intellectual Property

Upon full payment and delivery of the completed project:

• Client ownership: You own the deployed AI agent system, including agent configurations, personality files, skill definitions, and custom workflows created specifically for your project. The system runs on your infrastructure and you retain full access and control.
• Our retained rights: Mark Cijo retains all rights to the underlying methodology, frameworks, proprietary tools, templates, processes, and general know-how used in delivering the services. We may use similar techniques, patterns, and approaches for other clients.
• Website content: All content on this Website, including text, graphics, logos, images, and code, is the intellectual property of Mark Cijo unless otherwise noted, and may not be reproduced without written permission.

6. Course and Waitlist Terms

We may offer courses, educational content, and waitlists through this Website. The following terms apply:

• Joining a waitlist is non-binding and does not constitute a commitment to purchase. You may unsubscribe at any time.
• Course pricing, content, and availability are subject to change at any time before purchase.
• Once a course is purchased, refund eligibility will be governed by the specific terms provided at the time of purchase.
• Course materials are for personal use only and may not be redistributed, resold, or shared without written permission.

7. Disclaimers

You acknowledge and agree to the following:

• AI limitations: AI agents are powered by large language models (LLMs), which can make errors, produce inaccurate outputs, or hallucinate information. While we implement guardrails, validation layers, and human-in-the-loop workflows, no AI system is 100% accurate.
• Results vary: The effectiveness of AI agent systems depends on your specific business context, data quality, processes, and usage patterns. Results will vary from client to client.
• Third-party dependencies: Our services may rely on third-party platforms, APIs, and tools. We are not responsible for changes, outages, or policy updates by these third parties.
• Website provided “as is”: This Website and its content are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Mark Cijo and markcijo.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or related to:

• Your use of or inability to use the Website or our services.
• Any errors, inaccuracies, or omissions in AI agent outputs.
• Unauthorized access to or alteration of your data or systems.
• Actions taken by third-party services or platforms used in conjunction with our services.

In no event shall our total aggregate liability exceed the amount you paid to us for the specific service giving rise to the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Mark Cijo and markcijo.ai from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your use of our Website or services, your violation of these Terms, or your infringement of any third-party rights.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the federal laws of the United Arab Emirates. Any dispute arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

11. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Website or our services after any changes constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

13. Contact

If you have any questions about these Terms of Service, please contact us: