AI Agents for Government & Public Sector

Citizen service requests are the most visible pain point. Someone submits a complaint about a pothole. It goes into a queue. Three days later, it gets assigned to a department. That department routes it to the right team. The team schedules a crew. The citizen hears nothing for 2 weeks and files the same complaint again. Now you've got duplicate entries, wasted triage time, and an angry resident calling their council member.

Interdepartmental coordination is the invisible bottleneck. A building permit requires sign-off from planning, fire safety, and utilities. Each department has its own queue, its own timeline, and its own tracking system. The applicant has no visibility into where their permit sits. Your permit office doesn't either -- they call each department to check status. Multiply this by 200 active applications and you've got a full-time employee whose job is calling other departments.

Public records requests have legal deadlines. FOI/FOIA requests require a response within a specific timeframe. Miss it and you're in violation. But tracking 50 active requests across multiple departments, each requiring different document compilations, in a shared spreadsheet is a recipe for missed deadlines.

I build agent systems for government departments that fix the communication and tracking gaps. A citizen service agent that acknowledges requests immediately, routes them to the correct department, and sends status updates automatically. A permit tracking agent that monitors approvals across departments and provides applicants with real-time status. And a records request agent that tracks deadlines and coordinates document collection across departments.